Privacy Policy

FLRD Custom Marine Flooring ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or contact us regarding our custom marine flooring services using DECKD products.

This policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Boat or vessel details (e.g. type, size, intended flooring requirements)
• Any other information you provide via contact forms, email, or phone enquiries

We may also automatically collect limited non-personal information when you visit our website, such as:

• IP address
• Browser type
• Pages visited and time spent on the site

This information is used for website analytics and to improve our services.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide quotes
• Communicate with you about our services
• Arrange consultations, installations, or follow-ups
• Improve our website and customer experience
• Meet legal and regulatory obligations

We do not sell or rent your personal information to third parties.

3. Use of DECKD Products

FLRD Custom Marine Flooring installs marine flooring products supplied by DECKD. Any personal information you provide to us is handled solely by FLRD Custom Marine Flooring unless disclosure is required to:

• Coordinate product supply or warranties with DECKD
• Comply with legal obligations

Only the minimum necessary information will be shared where required.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Service providers or contractors who assist us in operating our business (e.g. installers, suppliers)
• Legal or regulatory authorities if required by law

All reasonable steps are taken to ensure third parties handle your information securely and in accordance with privacy laws.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

• Secure storage of digital records
• Restricted access to personal information
• Use of reputable systems and service providers

Despite these measures, no method of transmission over the internet is completely secure.

6. Cookies and Analytics

Our website may use cookies or similar technologies to enhance user experience and analyse website traffic. You can choose to disable cookies through your browser settings; however, this may affect website functionality.

7. Accessing and Correcting Your Information

You may request access to the personal information we hold about you or request corrections if you believe the information is inaccurate, incomplete, or out of date.

Requests can be made by contacting us using the details below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact:

FLRD Custom Marine Flooring

Email: enquiries@flrd.com.au

Phone:  0414 922 475

We will respond to privacy-related enquiries within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance.